FAQ
SHIPPING
Each item is made by hand and to order. Items ship within 2-5 business days from the purchase if they are in stock. Otherwise, orders may take up to 2 weeks to ship.
Please contact us for inquiries on rush or expedited shipping as well as quotes on international shipping.
GROUND —FREE
2ND DAY — $18 flat rate
OVERNIGHT – $40 flat rate
INTERNATIONAL TO CANADA – Contact for shipping quote
RETURNS + EXCHANGES
We will accept items for exchange or refund within 21 days of receipt.
Item must be returned in new and re-saleable condition.
Sale items are non-returnable.
Once your return is processed, you will receive a refund notice by email.
PRIVACY POLICY
We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information and product updates. If you would prefer not to receive these you may opt out via an online form, or by contacting us at: hello@elizabethhooper.com with "REMOVE" as the subject header.
Your rights under the California Consumer Privacy Act
The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.
How to opt out
By clicking on the link below, we will no longer collect or sell your personal information. This applies to both third-parties and the data we collect to help personalize your experience on our website or through other communications. For more information, view our privacy policy.
To be eligible to opt-out, you must be browsing from California.